Congress enacted the Fair Credit Reporting Act in 1970 (15 U.S.C. § 1681). The law sets standards for accuracy, fairness, and privacy in the information held by consumer reporting agencies, including the three nationwide agencies: Equifax, Experian, and TransUnion. It also sets obligations for the businesses that furnish information to those agencies.
Under the FCRA, a consumer has the right to:
The FCRA provides a process for challenging collection accounts that do not belong on a credit report. That can include:
When a consumer files a dispute, the law sets a process the agency must follow. If the information cannot be verified, the FCRA requires that it be corrected or deleted.
A consumer files a dispute with the credit reporting agency. The agency is generally required to reinvestigate within 30 days of receiving the dispute, and to contact the furnisher of the information. If the item cannot be verified, the FCRA requires that it be corrected or removed. In some circumstances the reinvestigation period may extend to 45 days.
Federal law is not the only protection available. New York General Business Law Article 25 (Sections 380 and following), the New York Fair Credit Reporting Act, adds state-level credit reporting protections that apply alongside the federal FCRA. A New York consumer may have rights under both.
A properly filed dispute does not always lead to a correction. Sometimes an item reappears after deletion, an investigation closes without a change, or supporting documentation goes unaddressed. At that point the issue may be a violation of federal or New York law, not simply an error on the report.
Petroff Amshen LLP represents New York consumers in FCRA matters. The firm reviews the credit file and the prior dispute, and takes legal action in state and federal courts where the law has been violated.
“When a valid dispute is ignored, the question stops being whether the report is wrong and becomes whether the law was followed. That is the point where legal action may be appropriate.”
Steven Amshen, Founding Partner, Petroff Amshen LLPPetroff Amshen LLP is a New York law firm that litigates claims under the Fair Credit Reporting Act. Credit repair companies are not law firms. They cannot file a lawsuit, and they cannot enforce a consumer's rights in court. For New Yorkers whose disputes have not resolved on their own, the legal route is a different path than a credit repair service.
The firm reviews the full credit file and any prior dispute, identifies items that appear inaccurate or unverifiable, and, where the FCRA or New York law has been violated, files claims in state and federal courts. Where the law provides, those claims may seek damages and attorney's fees.
Authoritative sources: 15 U.S.C. § 1681 (FCRA) · FTC consumer resources